Policies

Delivery, packages and pauses

Last updated October 4, 2026

The short version: you pay once for a 1 or 6 month package, we deliver Sunday and Wednesday mornings, you get a new menu every two weeks, and you can pause by the cut-off. Nothing renews by itself. The details are below. If anything here is unclear, email us at jk.fitnessfit@gmail.com or text or call 647-509-4689.

Delivery

  • We deliver on Sunday and Wednesday mornings. When you order, you tell us your preferred window, 7 to 9 am or 9 to 11 am. We confirm your exact delivery time with you by text or email before your first delivery.
  • On a weekday plan, Sunday's delivery carries Monday and Tuesday, and Wednesday's carries Wednesday to Friday. On a full-week plan, Sunday's carries Sunday to Tuesday, and Wednesday's carries Wednesday to Saturday.
  • Delivery costs $20 every 4 weeks, anywhere in our delivery area: up to 30 km from our base in Brampton, measured in a straight line from the middle of your postal area. Farther than that, you are welcome to pick up. Pickup is always free.

Your menu

  • Your first week is a set menu for your diet, the same for every new client on that diet. After that, we bring out a new menu every two weeks and send it to you by email or text.
  • If a dish runs out, we swap in a similar dish that still fits your diet and your allergies, and we let you know. We never swap in anything outside your diet or anything you have told us you are allergic to.

If you are not home

  • If you chose leave it at my door, we leave your food at your door. From then on it is in your hands, so please bring it inside and refrigerate it as soon as you can.
  • If you chose hand it to me and nobody is there, we take it back and keep it cold. Message us the same day to pick it up. We cannot redeliver, and missed deliveries are not refunded or credited.

Pickup

You can pick up in Brampton on delivery days, 9 to 11 am. We email you the address after you order. If you are collecting several days at once, bring a cooler bag.

Changes, skips and pauses

  • The cut-offs are Friday 12 PM for Sunday and Monday 12 PM for Wednesday.
  • Tell us by the cut-off and we will pause your deliveries. Your remaining days move forward, so a trip away never costs you food.
  • Meal picks, and changes to your size, diet or address, also need to reach us by the cut-off. After it, that delivery goes ahead as planned.

Packages and payment

  • You pay once, up front, by card through Stripe, for a 1 or 6 month package. A 6 month package is 10% off, on food and delivery.
  • Nothing renews by itself. Before your package runs out, we send you a link to renew if you would like to.
  • Need to stop early? Tell us by a cut-off and we refund the full weeks you have not started. We do not refund food that has already been cooked or delivered.
  • For a pause, a change or to stop, use Manage my plan, or email or text us.

Free trial day

One complimentary trial day per person: two meals and a dessert. It is a request, not a booking: we confirm your date with you by text or email, subject to availability. Nothing to pay, and nothing renews.

Allergies

Tell us about any allergies when you order and we will leave those ingredients out of your food. Our kitchen handles common allergens, including peanuts, tree nuts, sesame, milk, eggs, fish, shellfish, soy, wheat and mustard, so we cannot promise there is no cross-contact. If your allergy is severe, please message us before you order.

Keeping your food safe

Refrigerate your food as soon as it arrives, eat it by the best-before date on the label, and reheat meals until they are steaming hot all the way through.